Chief Operating Officer
Sophia Bennett
Sophia runs Bytebridge delivery — the helpdesk, project schedules, and the client experience. If support feels fast and projects land on time, that is her operating system at work.
Background
Operations Is a Product
Sophia spent a decade running service operations for a national retailer — 200 stores, one helpdesk, zero patience for vague SLAs. She brought that rigor to Bytebridge: published response targets, named engineers on every account, and quarterly reviews clients actually attend.
She also leads our modern workplace practice, which grew directly out of the onboarding and support systems she built.
Focus Areas
What Sophia Leads
- Helpdesk operations and the 92% first-contact resolution rate.
- Project delivery across migrations, rollouts, and integrations.
- Modern workplace and employee-experience programs.